Royal Reels Casino Terms & Conditions

Online Casino in Australia

Company Details:

  • Name: Digibrite SRL

  • License Number: 365/JAZ

General Terms:

  • Account Creation: Individuals must be over 18 years old to open an account and access services on RoyalReels.com.

  • Multiple Accounts: Each person is limited to one account. The casino can shut down accounts and nullify transactions linked to deceptive practices or multiple account creations.

  • Minimum Deposit: The least deposit amount stands at 10 AUD or its equivalent in another currency.

  • Wagering Requirement: Deposits must be wagered 3 times before making a withdrawal. For bonuses, the wagering requirement is 30 times the bonus amount.

  • Bet Discretion: RoyalReels.com reserves the right to refuse any bet.

  • Client's Authenticity: Clients should always provide accurate information, including address, name, email, and contact numbers. Engaging in money laundering or using the account for someone else's interest is strictly forbidden.

Player-Imposed Restrictions:

  1. A registered client can self-exclude for a specific or indefinite period via written or electronic notification.

  2. Changes, like increasing limits or revoking exclusions, take effect 7 days after the request, while decreasing limits or exclusions are immediate.

  3. RoyalReels.com won't accept wagers surpassing player-set limits.

Betting and Payout:

  1. Minimum Bet: 10 cents of an AUD or its equivalent.

  2. Profits: All earnings will be credited to the RoyalReels.com client's account.

Technical Issues:

RoyalReels.com isn't liable for problems linked to devices, internet connections, or unapproved play methods. They, however, will work to restore services in reasonable time if interrupted.

Agreement Acceptance:

Accessing RoyalReels.com implies agreement to these terms. Non-compliance leads to restricted access.

Legal Jurisdiction:

This agreement abides by the Laws of Curaçao.

Identification & Verification:

The casino might request verification documents. Account functions can be limited until checks are completed.

Electronic Payments:

Only personal electronic payment accounts should be used. Utilizing third-party accounts will result in winnings being nullified and account deactivation.

Conduct Towards Employees:

Any form of indecent, violent, or offensive behavior towards the casino staff grants the company the right to suspend or disable a user's account.

Betting System:

Gains from unfair betting systems, such as martingale, will be erased.

Contractual Details:

The contract is formed between 1) Digibrite SRL (license holder) and Digibrite PA (payment processing company) and 2) the end-user.

Restricted Registrations:

Royal Reels Casino doesn't allow registrations from:

  • Non-commercial organizations, public institutions.

  • Individuals below 18 years.

  • Persons under the influence of drugs or alcohol.


 By participating in Royal Reels Casino, users consent to these terms and conditions. Ensure to play responsibly and understand these terms in-depth before engaging.

General Bonus Terms and Conditions of Royal Reels Casino

1. Active Bonuses Limit: Players are permitted only one active bonus per product category, which includes slots, Live Casino, and Sportsbook.

2. Documentation Requests: Royal Reels can, at its discretion, ask members for specific documentation. If members fail to provide the requested documents, Royal Reels reserves the right to invalidate bonus requests, bonuses, and any derived gains from those bonuses.

3. Single Account Policy: Each user is entitled to only one Royal Reels account. Previous members trying to create new accounts using different or similar information (names, email addresses, phone numbers, etc.) will face account termination. If any connections between accounts are found, Royal Reels can annul bets, delete accounts, and impose other necessary sanctions.

4. Campaigns and Promotions Discretion: Royal Reels can halt or withdraw any campaigns or bonus promotions without providing a reason.

5. Bonus Conversion Requirements: Players granted bonuses must meet specific wagering requirements, as detailed in the promotion’s terms.

5.1. For Slot games, the turnover contribution is 100%. In Live Casino and Table games, the turnover value stands at 3%.

6. Deposit and Bonus Usage: When a player deposits to avail a bonus, they will always utilize their cash before the bonus money.

7. Misuse of Bonuses: Royal Reels has the authority to freeze or shut down accounts of users who misuse bonuses or aim to achieve unjust gains.

8. Pre-Wagering Withdrawals: Players can opt to withdraw their deposit before fulfilling the bonus wagering criteria. In such instances, bonus amounts and any winnings from them will be nullified, and the residual balance, if any, will be returned to the player.

9. Bonus Validity: Unless specified otherwise, bonuses remain valid for 7 days from the moment of reception. Post this period, if the wagering conditions remain unfulfilled, all bonus funds and related winnings will become invalid.

10. Bonus Abuse: The casino strictly prohibits bonus abuse. If a player is caught engaging in such practices, Royal Reels can deny them further bonuses and can revoke any winnings derived from the abused bonuses.


 By participating in any promotional offers or claiming bonuses from Royal Reels Casino, players agree to these terms. Ensure thorough comprehension of these terms before partaking in promotions.

DEPOSIT, WITHDRAWAL & ANTI-MONEY LAUNDERING POLICY OF ROYALREELS.COM

Transaction Scrutiny: RoyalReels.com retains the right to invalidate or label as void any transaction showing inconsistencies or irregularities at its sole discretion. These irregularities may include, but are not limited to:

1. Payment Information Mismatch: If there's a disparity between the player's provided name and address and the details associated with the payment method (e.g., credit card) they're using.

2. Suspicion of General Terms Violation: Any anomaly that might impede the payment transaction processing or that suggests a breach of the General Terms and Conditions.

3. Fraudulent Activities: RoyalReels.com has a zero-tolerance approach towards any fraudulent actions in relation to its services and products. Prohibited activities, as determined solely by RoyalReels.com, can range from using stolen credit cards, transferring funds unlawfully between accounts, forgery, and providing misleading registration details. If any such activities are identified, apart from the remedies available under general terms or game rules, RoyalReels.com will pursue legal actions, both criminal and civil. For facilitating prosecution, RoyalReels.com may also record interactions with customers. All suspicious activities and transactions will be duly reported to relevant law enforcement agencies.

4. Anti-Money Laundering: Depositing funds sourced from illegal activities into a RoyalReels.com account is strictly prohibited. All transactions will be scrutinized to deter money laundering and any support for terrorist actions. Any suspicious activity will be reported to the responsible authorities.

Binding Decision: All decisions by RoyalReels.com related to transaction invalidation are final and binding on the player/customer. These decisions are at RoyalReels.com's discretion and are non-contestable by the player/customer. If any payment transaction shows signs of irregularities as detailed from 1) to 4) or if there are genuine suspicions regarding any breach of RoyalReels.com's governing rules, the company may declare such transactions void at its discretion.

Associated Costs: In all circumstances, RoyalReels.com has the right to charge/retain any costs arising from any procedure, including transaction fees, legal expenses, etc.


 By using RoyalReels.com, players agree to adhere to this policy. Ensure a thorough understanding of these terms before initiating any transaction.

DATA COLLECTION & STORAGE POLICY OF ROYALREELS.COM

Data Collection:

Automated Data Collection During Web Visits: When customers visit our websites, our system automatically captures:

  • IP address of the accessing device.

  • Date and time of access.

  • The operating system utilized.

  • The browser type. These log files might contain IP addresses which could identify users. We collect this data to optimize website performance, detect misuse, and ensure efficient service delivery.

Registration Data Collection: For registration, we collect:

  • First and last name.

  • Date of birth.

  • Valid email address.

  • Chosen username and password.

  • Country of residence. To enhance security, we might ask for further documentation such as government-issued IDs, utility bills, etc.

Updating Personal Information: Post-registration, users can modify their data (excluding surname, first name, date of birth, country, and username). Customers must update their data if earlier provided details are no longer accurate or complete.

Payment Data Collection: For credit card deposits, we collect:

  • Cardholder's full name.

  • Credit card company name.

  • Credit card number, expiry date, CVC code, and associated password. For bank transfers of winnings, we gather:

  • Account holder's full name.

  • Bank's name.

  • IBAN and SWIFT codes. This data may be shared with payment service providers to facilitate transactions.

Additional Data Collection: We also use cookies, logfiles, and third-party support to curate customer profiles, helping in refining our services. This might involve tracking user preferences, analyzing site usage patterns, and ensuring optimal website performance.

Communication Records: We retain records of interactions with customers, be it via emails or other communication methods, mainly for training and safety purposes.

Data Storage & Security:

  1. Duration: Data remains with us as long as the user is availing our services. If an account is deactivated, associated data is retained for the minimum duration necessary to adhere to legal norms, typically up to 6 years. Data might be kept longer if deletion is technically or legally unfeasible.

  2. Security Measures: RoyalReels uses advanced technical measures to shield user data from unauthorized access. We encrypt sensitive payment details and use SSL for online security. Only authorized RoyalReels personnel or contractual third-party employees can access user information. We continuously train our staff on data protection standards. Our servers, safeguarded with firewalls and intrusion prevention systems, reside in a secure environment.

  3. International Data Transfers: Since the internet operates globally, data might be processed outside the European Economic Area (EEA). While using our website and electronic communications, users acknowledge this international transfer. We assure that data is managed securely and in alignment with our Privacy Policy, even if processed outside the EEA.


By accessing and using RoyalReels.com, users affirm their understanding and consent to this data policy. Always stay informed and review our terms periodically.

Other Terms and Conditions

  • Royal Reels Privacy Assurance: Royal Reels is committed to keeping customers' personal data confidential.

  • Circumstances for Data Disclosure:

    • Customer's explicit consent

    • Compliance with legal obligations

    • Legitimate interests pursued by RoyalReels or a third party unless it infringes the rights and freedoms of the customer.

  • Data Transfer to States outside EU/EEA: Such transfers are done when recipients guarantee data protection standards similar to European standards.

  • Usage of Trusted Third Parties: RoyalReels collaborates with third-party services for different operations while ensuring these parties maintain data security and confidentiality. They also match customer data against third-party databases for verification and compliance checks.

  • Publication Rights: RoyalReels may publish gaming data without revealing the customer's full identity.

  • Consent: Customers, by agreeing to the privacy policy, provide consent for these data handling practices.

Access to Information

  • Rights of the Customer: Customers can request access, correction, withdrawal, deletion, and restriction related to their personal data. They also have the right to data portability and to object to data processing.

  • GDPR Compliance: RoyalReels adheres to the General Data Protection Regulation (GDPR EU 679/2016).

Changes to the Privacy Statement

  • RoyalReels can make periodic changes to the privacy policy and advises customers to review it regularly.

Offers

  • RoyalReels offers betting services on various sports and special events throughout the year.

Responsible Gaming

  • Commitment: RoyalReels advocates responsible gaming and provides tools for the same.

  • Principles:

    • Player's security

    • Game security

    • Protection against gaming addiction

  • Player Security: Ensures minors are restricted, maintains privacy, and ensures fair play.

  • Protection Against Gaming Addiction: RoyalReels works to prevent gaming addiction and provides support to affected individuals. They emphasize customer self-responsibility and provide tools to restrict and control their gaming activities.

Protection of Minors

  • RoyalReels strictly prohibits minors from participating and provides recommendations for guardians to ensure this.

Responsibility Towards Problems

  • Acknowledges potential gaming issues and offers assistance to affected customers.

Time-Out and Self-Exclusion

  • Offers options for customers to take breaks or exclude themselves from gaming activities.

Customer Service

  • Emphasizes the importance of customer satisfaction and offers multiple channels of communication.

Games, Casino

  • RoyalReels offers diverse gaming options for customers.

Security, Software, and Privacy

  • Prioritizes security and ensures encrypted data transfers. Guarantees data protection as per European standards.

Digibrite PA Mention

  • Digibrite PA is identified as a payment agent/processor for Digibrite SRL.

Language Requirement

  • Content submissions should be in English.